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Warranty, Shipping & Returns

Product Warranty Information

Changes in the Australian Consumer Law new warranties apply to all products sold by BC Wholesalers Pty Ltd sold after January 01 2012.

Goods sold by BC Wholesalers Pty Ltd come with Manufacturers warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other resonable foreseeable loss or damage. You are also entitled to have goods repaired or replace if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Note due to construction and how delicate some instruments are made and or components or accessory of the instrument will come with a limited warranty or no warranty, and these items must be inspected before the sale to make sure it is working order. Examples of these are woodwind reeds (no warranty), harmonicas (limited warranty) strings (no warranty). Woodwind instruments would come with a 12 month warranty however consumables such as reeds, pads, corks and felts do not have a warranty. Harmonicas come with limited 90 day warranty. Due to nature of a harmonica the reeds can be easily put out of adjustment through playing vigorously and due to various playing styles. All reeds in a harmonica will eventually break due to enviromental conditions & varoius hygiene issues from user that is outside the scope of the manufacturer. The use of a suitable harmonica testing device should be used prior sale of any harmonica. Faults with products with limited warranties should become apparent witin a few days of purchase and the consumer is urged to return the instrument to place of purchase immediately with their proof of purchase.

As BC Wholesaler Pty Ltd is a distributor we may not be the sole distributor for that product. We can only carry out warranty claims sold by us and proof of puchase must be established. We do not warranty any goods that are sold by an unauthorised reseller, Internet sites with auction facilities, EBAY stores or sellers and goods purchased outside of Australia.

In the event of a warranty claim or issue the consumer must refer it back to place of purchase to verify what warranty work needs to take place. If the item needs to be freighted it will be ascertain at this time if the consumer needs to pay for freight charges. Generally the consumer pays for all freight to and from with the exception of a major failure as outlined by the Australian Consumer Law where we will nominate a carrier to freight goods free of charge. Your Dealer (Place of Purchase) or you the Dealer will need to obtain a RA (Return Authority) number before sending goods. Proof of Purchase or copy and explanation of fault along with the RA Number needs to accompany the item.

Dealers are urged to familarise themselves with warranty information that comes with an instrument in conjuctions with new laws set by the ACL. If you are in doubt or require further information please dont hesitate to contact our office.